Mon Mar 16, 2015 12:35 am
Mon Mar 16, 2015 3:36 pm
Mon Mar 16, 2015 10:04 pm
Tue Mar 24, 2015 9:19 pm
Tanglerat wrote:Dear Emer,
Since we're going to use first names, please feel free to call me "Tanglerat".
It's simply not good enough to present a protected species - a species protected by Irish law from commercial killing - as somehow being "produced" in Ireland. You are being deliberately ambiguous in your marketing.
Irish Recreational Sea Anglers have fought long and hard, first to gain protection for Irish Bass and latterly to maintain that protection from lobbying by commercial fish killers, to find your marketing of this farmed product acceptable. Your actions serve to bolster the arguments by commercial fisher interests that it is legitimate to fish for and kill Irish Bass.
We do not, and we never will, accept your presentation of EU farmed Bass as being somehow legitimate Irish Bass.
Regards,
Tanglerat.
13/03/2015
To: customer.services@lidl.ie
Hello again Emer,
No reply to my last email about this. No worries, because that's given me some time to think.
You're probably not empowered by Lidl to actually make any changes, are you? I suppose you're just parrotting the company line. Could you let me know who to escalate my concerns to, someone with the authority to make the necessary changes?
I'd quite like to go down the "talking" road rather than the "boycott Lidl" road and the "pickett the shops" road, because frankly, life's busy enough at the moment and also because I've always had a sneaking regards for Lidl's operations. But, do you know many anglers there are in Ireland? I wonder how many of them would be willing to shop in Aldi, or Tesco, or Dunnes Stores for a month or two, just to express their displeasure at Lidl's misrepresentation of Irish Bass?
Looking forward to hearing from you with the requested information.
Tanglerat
customer.services@lidl.ie
19/03/2015
To: tanglerat@hotmail.com
Dear Tanglerat,
We will certainly pass on your comments to the relevant department regarding your concerns with the Sea Bass. We now consider this matter closed.
Regards, Emer
19/03/2015
To: customer.services@lidl.ie
Emer,
Stop! Are you trying to fob me off?
YOU may consider the matter closed, but I assure you that I don't. Remember I asked you a question? One that you have not answered? Let me remind you:
"Could you let me know who to escalate my concerns to, someone with the authority to make the necessary changes? "
Now, please respond appropriately or I WILL start organising a boycott and picquetting of Lidl Ireland stores.
Regards,
customer.services@lidl.ie
To: tanglerat@hotmail.com
Dear Tanglerat,
We are currently looking into this matter and will be in contact with you shortly.
Regards, Emer
Wed Mar 25, 2015 11:59 pm
customer.services@lidl.ie (customer.services@lidl.ie)
To: tanglerat@hotmail.com
customer.services@lidl.ie
Dear Tanglerat,
The back of the pack states that the fish is farmed in Greece or Turkey, but because it is packed in ireland we state that it is produced in Ireland.
Lidl do not do legislation , FSA does, if you have any further queries, please contact the FSA directly.
Regards, Emer
Thu Mar 26, 2015 12:04 am
T' Angler
You know what Emer, I don't think I shall contact the FSA directly. Whilst Lidl may not do legislation, they certainly do choose what to put on their packaging.
So, back to my last question, which I note you still have not answered:
Who in Lidl is the decision maker that I can escalate this matter to? How do I contact them?
Supply to me that information and I can leave you alone whilst I pursue this matter with them.
Regards,
Thu Mar 26, 2015 8:10 am
Thu Mar 26, 2015 8:18 am
Crevan wrote:Me no likey Emer. Methinks I will have to make contact now too.
Thu Mar 26, 2015 8:24 am
Thu Mar 26, 2015 2:02 pm